![]() ![]() The behind the scenes systems can slow down or even crash. With so many people trying to do the same thing at once, the speed and connectivity could be even more affected. They may feel like they are at a disadvantage. Some folks still don’t use – or want – a smartphone. You cannot send a representative family member to get in line for the whole party because Disney requires everyone’s ticket to be scanned before they can be assigned a boarding group.Īlso, you must either have the MyDisneyExperience app or visit Guest Relations to get in line. Virtual Queue Issuesįirst, your entire party has to be through the turnstiles and in the parks before you can join a boarding group. However, while Virtual Queues have many benefits, the system is far from perfect. ![]() Virtual Queueing could be the future of waiting in Disney World eliminating long lines and long wait time and increasing guest satisfaction and Disney’s profit margins! Disney could, theoretically, use the virtual queue for this attraction, which is 30 minutes long once you’re actually on the ride, indefinitely.ĭisney might even work to further expand the idea of the virtual queue with the new Disney Genie app, which is supposed to come out in 2020. The virtual queue is working very well for Rise of the Resistance, and there’s no end in sight. You also don’t have to worry about getting out of line to go to the bathroom or get sustenance. Disney benefits because you’re out doing these things and spending money instead of waiting in line. Guests can eat, shop, and explore instead of waiting in line, which increases satisfaction. Virtual queues are excellent for both Disney and its guests. Instead, Disney sends a push notification through MyDisneyExperience, and you have time (two hours at Disney World, one hour a Disneyland) to join the physical line. Unlike traditional FastPass queues, the virtual queue doesn’t assign a specific return time, nor is there a standard queue. Such a system allows guests to arrive at the park, enter the virtual queue on either the MyDisneyExperience App or by visiting Guest Relations, and explore the rest of the park while waiting for their boarding group.Įven with the Virtual Queue, you can also still use your allotted three FastPasses and get more once those are used. ![]() Instead, for the first time ever, Disney used virtual queuing. When Rise of the Resistance opened, guests came in droves to experience this technologically advanced and immersive attraction! Wait times could have easily exceeded ten hours if Disney gave out FastPasses and allowed for a standby queue. Looking back, we can now imagine that guests held off their visits and vacation until Rise of the Resistance opened. However, when Galaxy’s Edge opened, it didn’t initially draw the crowds that they expected. You could get in a virtual line, go enjoy other things, then come back when there was room for you in the land. So, when Disney introduced the virtual queue for Star Wars: Galaxy’s Edge, guests were understandably relieved. Long wait times lead to low guest satisfaction and lower profit for Disney. Why? You’re not out in the parks enjoying other things and, more importantly, you’re not spending money on souvenirs and food. Not only is that bad for you, but it’s also bad for Disney. ![]() If you’re waiting in line, you’re not doing other things. What’s the longest you’ve ever waited in line for an attraction? It’s likely that you’ve waited hours considering that, even on a good (low crowd) day, wait times for popular attractions can creep well over an hour. ![]()
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